Gifts and spa policy

Cancellation & No-Show

Please let us know at least 24 hours in advance if you need to cancel or reschedule your appointment.

If we receive less than 24 hours’ notice, or if you don’t show up, a 50% fee of the scheduled service will apply.

Late Arrival Policy

Please arrive on time to ensure you receive the full benefit of your service. If you arrive late, we’ll do our best to accommodate your full appointment; however, this may not always be possible.

Same-day appointment changes may be accommodated only if there is availability and it does not impact other scheduled guests.

Special Conditions & Allergies

To ensure your safety and comfort, please inform us prior to your service if you have any medical conditions such as high blood pressure, diabetes, pregnancy, allergies, or any other physical concerns.

All guests are required to complete a consultation form at check-in so we can tailor your treatment to your needs and provide the best care possible.

Gift Vouchers & Packages

Gift vouchers and packages are valid for one year from the date of purchase and are non-refundable and non-exchangeable.

Quiet Environment

To ensure a relaxing atmosphere for all guests, we kindly ask that you keep conversations soft and voices low.